Hiring

Project Manager (Retainers)

The ideal fit for this role will be obsessively organized, enjoy communicating with team members & clients, and remain un-daunted by the repeated follow-ups necessary to move a project forward.

Position Goals

1. Empathetically address all (not just retainer) client communication within 12 hours and follow up with the appropriate parties every 48-72 hours until resolution.
2. Systematically organize team systems and priorities every 24 hours so retainer priorities are met and communicated to each team member at least twice a week.

Example Tasks

• Monthly: export, analyze, summarize, and send out monthly billing reports and invoices to retainer clients.
• Monthly: onboard new clients, organize Drive folders, set up ClickUp projects, and send invoices.
• Weekly: independently create systems to streamline repetitive work.
• Weekly: improve documentation by spending at least 1 hour a week reading, modifying, or adding to the collection.
• Weekly: check in with clients waiting for project updates.
• Bi-weekly: review ClickUp tasks against project deadlines and reorganize team workload accordingly.
• Daily: approve client retainer requests, provide estimates when needed, schedule with developers, review outcome against request, and update clients upon completion.
• Daily: heckle team members for timely information that they’re putting off (read: harass us about emails, questions).
• Daily: reply to clients in a highly personal manner, making sure they feel–and are–seen, heard, and appreciated.

Details

• Estimated hours per week: 15
• Pay: $13-25/hr

Lauren is a very hands-off boss. Pretty much all documentation is written by team members during or after their sink-or-swim start with us: our team is composed of highly confident and communicative persons, each of us willing to figure out what needs to be done and ask for what we need. This is not the ideal fit for many, but if it sounds like you then I really hope you’ll consider joining us!

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Published October 23, 2021